Please note that our delivery takes 2 to 7 working days to deliver your parcels, depending on your location. See complete shipping policy

No worries, just reply to the confirmation email you got and we'll get in touch with you right away to help out.  Or if you lost that email you can reach us here.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. Read more.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount. When a refund is granted due to you not wanting the good, the refund will not include shipping costs. Read more.

Yes! According to the Electronic Communication and Transactions Act & South African Consumer Protection Act, No 68 of 2008, you as a consumer are entitled to a general right to return for seven days after delivery, for any reason without penalty, the consumer however will be liable for the cost of returning the goods.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email here.