1. General Information.
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location.
Items offered on our website are available for delivery to physical addresses and Counter to Counter deliveries.
3. International Sales & Shipping Policies.
We are pleased to be able to sell and ship our products to the United States of America. We ship directly via Aramex. During checkout, simply fill out all of the required fields and, once you select your state, you will be shown a rate.
4. Delivery Time.
Estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 to 3 business days of the date of your order. Business day means Monday to Friday, except holidays.
Please note we do not ship on weekends.
The date of delivery may vary due to carrier shipping practices, delivery location, the method of delivery, and the items ordered. Products may also be delivered in separate shipments.
5. Delivery Instructions.
You can provide shipping instruction be adding order notes when checking out on the website.
6. Shipping Costs.
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
7. Customs, Duties and Taxes.
Customer is responsible for all fees and taxes - we charge only for our shipping costs.
Customer is responsible for knowing their own laws and assumes all risk for the value of the package as well as our shipping costs, should it be confiscated at customs.
If package is found to be undeliverable, customer is responsible for the return shipping cost (which can be higher than original shipping).
All return and replacement shipping costs must be paid by the customer.
We will insure packages and file claims where applicable. Claims for Aramex shipments that are lost or damaged in transit take approximately.
8. Damaged Items in Transport.
If there is any damage to the packaging on delivery, please contact us immediately at email@example.com.
If you have any questions about the delivery and shipment or your order, please feel free to contact us at firstname.lastname@example.org.